A few weeks ago, USCG officers arrived at a regulated facility, and observed the main gate security officer not inspecting and validating TWIC cards, and not conducting vehicle inspections as required in the Facility Security Plan. For a moment, the USCG considered shutting down the facility. Recently the USCG also released a list on common MTSA Facility Violations.
We are often retained to conduct brief audits and training moments with entry guards. It works like this: one of us arrives at the entry point and observes security checking in and admitting people to the facility. Then we check in ourselves and spend a few moments with security management to relay our findings. Within moments, we return to the security post, explain that we just conducted an audit and spend a few moments renewing their training. These moments are powerful training tools that will not soon be forgotten. Ken Blanchard, the author of The One Minute Manager, said that supervisors should make every encounter with their staff a learning moment:
- Catch them doing something wrong, quickly reprimand and then take a moment to retrain.
- Catch them doing something right, quickly praise and let them know what they did so well.
- Or, just stop by for a one minute reminder on a procedure or conduct that is important.
Penetration audits can give some indication of how well personnel are performing, but the real value comes from the training that results.