Five Quick Things You Can Do to Improve Guard Performance

Review this list with your contract Branch Manager or Supervisor and make these activities part of their everyday routine.

  • Conduct meaningful daily Post Checks. In his book, management guru Ken Blanchard counseled – “Catch them doing something right (a moment of praise); or catch them doing something wrong (counsel them or take corrective action); or have a training moment (briefly review TWIC procedures or emergency call out processes, for example).
  • Don’t deviate from your own rules. If homework is prohibited in the post orders, do not make exceptions.  Same with Internet surfing, digital games, etc.  When you deviate from your own rules, the whole operation can degrade and you are likely to be accused of favoritism.
  • Daily mini-drills keep them on their toes: Place a ladder against the perimeter fence and see how long it takes for patrol to find it.  Spend a moment in the guard building drilling them on proper truck inspections or baggage screening.  Then fill out a brief drill report and file it with your FSP.
  • Require detailed daily activity reports. Insist they are detailed, and follow up on entries often enough so the guards know you review them.
  • Be receptive to questions. Create an atmosphere that encourages security officers to ask questions, seek clarification, and report unusual circumstances.

Don Greenwood & Associates has comprehensive templates for guard contracts, post orders, and security officer training programs.  Give us a call if we can help develop procedures and tune up your guard force.