content rich templates ready to customize for your facilities.
The Reception/Front Desk Reference Guide
- Developed from our large procedure library with recent input from Security Directors.
- Includes Reception Duties, Confidentiality, Use of Email and Phone Systems, and Emergency Response guidance ranging from dealing with activists and protestors, angry and distressed persons in the lobby, process servers, weather emergencies, and dozens of other response procedures.
- We are ready to align our template with your department’s specific requirements and insert your contact lists in the finished document.
- In use now by several large companies in oil, gas, and chemicals.
The Field Security Resource Manual
- Most of our oil, gas, pipeline, and chemical clients have field facilities where security is managed or supervised by EH&S, port FSOs, or operations personnel. Clients asked us for a field security guide that would speed up training for the field and provide a catalogue of general security management information for their everyday reference.
- Our template includes a wide range of topics from Guard Force Contracting and Management, to practical steps in Risk Assessment, perimeter protection and responding to threats.
*Contact us to arrange a visit to
view the Field Security Manual; or ask for an online meeting.
All facilities need a security plan, whether required by regulation or not.
Security plans should be designed to control access to the facility, prevent intrusions, and reduce the chances of theft or other loses , and to provide procedures for response to security incidents.
Security planning must take into consideration that the adversary sets the agenda. This is an important and too little discussed reality. Building occupants, even building security, are unlikely to know that an adversary is considering an adverse attack or criminal intrusion. (click here to read more about how The Adversary Sets the Agenda)
Security plans protect people and their safety.
Security plans should:
- be facility specific and include
security requirements and procedures for both normal and emergency or crisis operations
- describe the roles and
responsibilities for security related tasks
- describe in detail how access is
managed for the facility
- describe the physical security
features and security countermeasures of the facility and their importance in
protecting people and the facility
- describe how the facility will
test, maintain, and repair the physical security features
- identify all critical areas of the
facility and address the level of protection required for each area
- have procedures and policies for
how to respond to a security incident
- have a system in place for
reporting and investigating a security incident
- provide for ongoing employee
security awareness training
- have policies and procedures for
protecting critical cyber and IT infrastructure and systems
- describe how the facility will test
and exercise the security plan
- be reviewed frequently and updated
A Security Risk Assessment should be conducted prior to developing a security plan.
Contact Don Greenwood & Associates, Inc. to have us conduct a security assessment on your facility and assist you in developing your security plan.
Security planning must take into consideration that the Adversary sets the agenda and is better informed when plotting than the security strategist.
The threat adversary sets the agenda. This is an important and too little discussed reality.
Building occupants, even building security, do not know that an adversary is considering an adverse attack or criminal intrusion. The building and suite occupants “blindly” implement security measures that are customary and often “cosmetic”. However, the adversary has an agenda:
- They have an objective ranging from simple theft of purses and wallets to incidents of workplace violent, including rage killings.
- They know the “territory” – they have studied and surveilled the building and avenues of access. They know how ineffective the lobby guard is. They have a target and a plan.
- They want to enter incognito – their observations of building activity show they what to do to maintain a low profile.
- In active shooter situations, they may be suicidal and have no plan of escape, which makes them very dangerous.
- They will likely identify the same vulnerabilities that have been identified during a security assessment.
Security countermeasures must mitigate these risk as far as is reasonable and possible. They should be deterred by at least two access-controlled perimeters to complicate their plan and increase their risk of detection.
Watch for our series of blogs on the security assessment process.
A recent FBI report reveals that a majority of active shooters spend at least a week planning their attack and often attack people and places with which they were already familiar. In the majority of active shooter cases, the active shooter knew and actively targeted at least one of the victims.
In this growing threat environment, employees are expressing concerns about acts of workplace violence and active shooter. The most important security measures for workplace protection are employee awareness training and a fundamental building security program.
A thorough and detailed building security risk assessment (SRA) and report are the first steps in developing an effective building security program to protect people and critical assets. The SRA provides for the foundation of a risk management program.
The objective of conducting a security assessment is to assess security risks as a means to assist management in identifying and understanding the risks that face the organization. This assists management in making informed decisions on the adequacy of security and the need for additional security countermeasures to address threats, risks, vulnerabilities and potential consequences.
Contact Don Greenwood & Associates, Inc. to have us conduct a security assessment on your building or office spaces.
“I knew this was going to happen.” That is the statement given in more than 50% of workplace and school rage killings.
We have learned that employees are unlikely to report emerging situations to management unless they feel confident that management has a plan and an organized response to address the issue.
Don Greenwood & Associates has supported clients with workplace violence prevention and response programs since 1995 – companies in oil & gas, field services, manufacturing, business, chemicals and computing.
Our program is comprehensive, ready for rapid deployment throughout the workforce, and includes:
- A template for establishing a Threat Management Team (consistent with ASIS and SHRM guidelines) that includes specific responsibilities for Security, HSE, HR, Legal, and Operations.
- A Quick Action Guide addressing active shooter situations – ready for distribution to your employees immediately.
- A PowerPoint training program for employees that encourages reporting, engagement, and concise standards of behavior.
- A PowerPoint for managers and supervisors with guidelines and standards for intervening in and managing workplace disruption.
- Training materials to help employees formulate their own plans for run, hide, and fight – based on their immediate workplace environment.
- Guidelines on assessing the potential for violence in emerging situations and strategies for managing these threats.
The program is complete, cost effective, and ready to tailor to your company’s needs and culture.
Send me an email or give me a call for more information – Don Greenwood, firstname.lastname@example.org, 281-435-2339.
Check out our website – www.greenwoodsecurity.com
Don Greenwood & Associates, Inc. – Full Service Security Management Consultants since 2003
On Tuesday, February 21, there was a report of an active shooter at Ben Taub Hospital in Houston. The subsequent “Code White”, broadcast on the hospital PA system, prompted an immediate evacuation and Houston PD launched a full SWAT response. It was great to hear how one articulate, smart employee reacted when panic spread among her co-workers. She told a KHOU reporter:
- I locked and barricaded my door
- I turned off my light
- I put my phone on silent
- I turned off my computer
- I pushed my chairs against the door
- I texted other employees
- If your phone is on silent he may not even know where you are and you can communicate safely with others
- It is unfortunate and it is just a different time. The world is constantly changing and we just have to be ready.
She remained in this self-imposed lockdown until the Doctor for whom she worked told her it was time to, and safe, to evacuate.
Whether she learned from a formal training session, from TV, from a poster on the wall, I am not certain. I know she responded well and I know that basic awareness and response training can save lives by giving people the confidence to react calmly, organize their thoughts, and do the right thing under pressure.
Don Greenwood was interviewed for an article for HRTools.com on Developing a Workplace Violence Plan:
Top 3 Things Your Workplace Violence Plan Should Contain
By: Jennifer Leahy | Wednesday, December 01, 2010
Perhaps everyone who works in your office gets along perfectly and there is never a cross word. Maybe all of your customers and suppliers are equally as delightful and would never harm anyone under any circumstance. Most companies aren