Category Archives: Don Greenwood

The Security Guard Audit

A few weeks ago, USCG officers arrived at a regulated facility, and observed the main gate security officer not inspecting and validating TWIC cards, and not conducting vehicle inspections as required in the Facility Security Plan. For a moment, the USCG considered shutting down the facility. Recently the USCG also released a list on common MTSA Facility Violations.

We are often retained to conduct brief audits and training moments with entry guards. It works like this: one of us arrives at the entry point and observes security checking in and admitting people to the facility. Then we check in ourselves and spend a few moments with security management to relay our findings. Within moments, we return to the security post, explain that we just conducted an audit and spend a few moments renewing their training. These moments are powerful training tools that will not soon be forgotten. Ken Blanchard, the author of The One Minute Manager, said that supervisors should make every encounter with their staff a learning moment:

  • Catch them doing something wrong, quickly reprimand and then take a moment to retrain.
  • Catch them doing something right, quickly praise and let them know what they did so well.
  • Or, just stop by for a one minute reminder on a procedure or conduct that is important.

Penetration audits can give some indication of how well personnel are performing, but the real value comes from the training that results.

Article on Developing a Workplace Violence Plan

Don Greenwood was interviewed for an article for HRTools.com on Developing a Workplace Violence Plan:

Top 3 Things Your Workplace Violence Plan Should Contain
By: Jennifer Leahy | Wednesday, December 01, 2010

Perhaps everyone who works in your office gets along perfectly and there is never a cross word. Maybe all of your customers and suppliers are equally as delightful and would never harm anyone under any circumstance. Most companies aren