Archive for December, 2010

Third Article on Developing a Workplace Violence Plan

Tuesday, December 7th, 2010

Prevent Workplace Violence with a Plan
By: Jennifer Leahy | Friday, December 03, 2010

You have insurance to protect your business against theft, accidents and natural disaster. Although you probably won’t ever experience a catastrophic loss, it’s smart business to be prepared.

Establishing a workplace violence plan is another measure all businesses should take to ensure that assets and employees are protected.

Unlike insurance, a workplace violence plan can actually help prevent an incident.

After workplace violence occurs, employees often come forward and say “I knew this was going to happen,” says corporate security specialist Don Greenwood.

He defines workplace violence as, violence or the threat of violence against workers. It can occur at or outside the workplace and can range from threats and verbal abuse to physical assaults and homicide, one of the leading causes of job‐related deaths.

Whether it’s the climax of an employee-to-employee bullying problem, domestic violence that spreads into the workplace, a disgruntled current or former employee or a random act of violence, there is almost always an identifiable preceding event.

“In about half of the cases, management will get a tip that this is going to happen,” says Greenwood.

A workplace violence plan allows business owners and managers to analyze how likely they are to encounter a workplace violence incident and to what extent they could be impacted by an incident. A plan also allows businesses to prepare when an incident occurs.

With such a plan there is a much reduced chance that a catastrophic loss will occur as a result of violence. Even one hour of training can provide employees with a frame of reference to draw upon if they are confronted with an active act of violence.

The natural response is shock – which can paralyze those who have not thought through how they would behave in such a situation.

Though it’s possible to conduct business for many years without a workplace violence policy, it’s definitely a risk for business owners.

In the unfortunate situation where your employees become involved in an active violent situation at work, training may save many lives.

Statistics on workplace violence are unreliable since data is maintained by the Bureau of Labor Statistics and doesn’t filter out crimes committed against police officers, convenience store clerks or taxi drivers, says Greenwood.

But experts concur that incidents are becoming more frequent as workers grapple with the myriad of issues caused by a shaky economy.

A workplace violence plan provides a framework for employees to bring forth situations or instances they find uncomfortable. Even if your business never experiences any sort of violent occurrence, employees will likely find comfort in knowing their safety is paramount to their employer.

Aside from a moral obligation to protect employees, employers also may face legal issues – and punitive damages – if they fail to establish and adhere to a workplace violence plan.

“A plan provides major mitigation of liability,” says Greenwood.

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Article on Developing a Workplace Violence Plan

Wednesday, December 1st, 2010

Don Greenwood was interviewed for an article for HRTools.com on Developing a Workplace Violence Plan:

Top 3 Things Your Workplace Violence Plan Should Contain
By: Jennifer Leahy | Wednesday, December 01, 2010

Perhaps everyone who works in your office gets along perfectly and there is never a cross word. Maybe all of your customers and suppliers are equally as delightful and would never harm anyone under any circumstance. Most companies aren’t so fortunate. Though, obviously, you hope to never experience a workplace violence incident, having a plan in place can help all involved best manage the situation.

Though plans will, and should, vary by industry, a comprehensive and effective plan will contain these three elements:
A policy statement. Without a clear policy it can be tough for employees to navigate the many possible instances that can fall under the umbrella of workplace violence. The policy statement should define what constitutes workplace violence – a benchmark for behavior and an organized framework as to how the company will deal with reports.

“Employees can’t trust the company if they have a willy-nilly way of dealing with it,” says Don Greenwood, president of Don Greenwood & Associates, Inc., a Houston-based security planning and risk assessment consulting firm.

For example, John Q. Employee is frustrated with his new supervisor, often mentioning that the company would be “better off if he was gone.” One day, during a break, he tells a few coworkers that one day he will bring his shotgun and “take care of the problem.”

How do the employees handle the situation? Do they alert management? If so, how do they go about it?

A policy statement notifies employees that specific behaviors will not be tolerated and that threats or harassment of any type are forbidden. It also provides a guide for reporting threats to management. Typically this process will involve management and human relations teams.

“Without a policy, all an employee has to do is look you in the eye and say “I didn’t understand, didn’t know this wasn’t allowed,’” says Greenwood.

A response plan. What happens after an employee reports a potential threat? Ideally a clear plan exists to guide managers and HR professionals. There are a wide range of outcomes available.

In the case of one employee bullying another, it may be as simple as a “this is unacceptable behavior and it cannot continue” discussion with the understanding that termination will occur if the behavior doesn’t stop. The situation may call for alerting authorities.

“It may be necessary for a 72-hour hold for psychiatric evaluation. Any policeman can do this,” says Greenwood.

The response plan helps provide an organized response to the situation, also serving as a defense against future cases of discrimination.

Training. It may only be for one hour, or even just a day. But employees who have been trained in the area of workplace violence are far better equipped to handle situations that arise. Whether it’s feeling more comfortable coming forward with information or knowing how to react during the shock of an active incident of violence, basic training for all employees and more extensive training for managers is critical. Not having a plan can create liabilities.

“Companies who have programs are in better standing to defend themselves in court [should a workplace violence incident occur],” says Greenwood.

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